The site www.artushotel.com, hereinafter referred to as "the site" is a hotel reservation tool.
It is published by Biografy Group, with capital of €27,011,535, headquartered at 32, avenue de l'Opéra - 75002 PARIS and registered with the Paris Trade and Companies Register under number RCS 429 706 781. Intracommunity VAT FR 55 429 706 781. To contact us: email@example.com or by telephone 01 53 09 30 30.
For the purposes of these general terms and conditions of sale, it is agreed that the Customers andARTUS HOTEL shall be collectively referred to as the "Parties" and individually referred to as the "Party" and that the User who has validated a reservation or an order shall be referred to as the "Customer".
The present general conditions of sale apply to all countries and all currencies. Any reservation or order implies full acceptance of the terms and conditions.
TheARTUS HOTEL reserves the right to modify at any time the present general terms and conditions of sale by publishing a new version on the Site. The applicable general terms and conditions of sale remain those in force at the date of the reservation or order.
ARTICLE 1 : LEXICON
"Confirmation e-mail": e-mail sent byARTUS HOTEL as the last step in the reservation or order process. This summarizes the reservation validated by the Customer and confirms its receipt by the website www.artushotel.com. The confirmation email constitutes a booking confirmation as defined below.
"Reservation Confirmation": A dematerialized document that summarizes the characteristics of the services reserved at the end of the reservation process and its validation by the Client. The reservation confirmation is issued after a reservation has been made on the website www.artushotel.com, during which the Client's credit card number is entered as part of an online payment or guarantee before proceeding with the final validation.
"Establishment Contract": Contract for the provision by the establishment ARTUS HOTEL of all the services defined below and which have been effectively ordered by the Customer following the validation of his/her reservation online or by another reservation method.
"Client": A natural person of legal age who has full legal capacity at the time of signing the contract with the establishment.
"Reservation request" means a request for a reservation of rooms or tables in the restaurant, made by the customer via mobile communication services or the internet.
"Mobile Services": All services and protocols that allow cell phones to be connected to the Internet, and in particular to consult and book the services provided by theARTUS HOTEL.
"Online Reservation": Reservation of rooms, restaurant tables and any additional accessories or services offered by the ARTUS HOTEL establishment on its website www.artushotel.com.
"Reservation by telephone or e-mail": Reservation of rooms or additional services offered by theARTUS HOTEL by telephone call or by sending an e-mail by the Customer, in accordance with the reservation registration process as described in these general terms and conditions of sale.
"Services": Services marketed byARTUS HOTEL consisting, within the framework of a contract with the establishment, of the provision of rooms whose essential characteristics are presented on the website www.artushotel.com with or without the provision of meals and/or breakfasts and other complementary services linked to temporary accommodation, and in particular artistic activities. These services in accordance with the provisions of Article L. 111-1 of the Consumer Code are listed on the website www.artushotel.com.
"Extras": Services marketed by theARTUS HOTEL consisting, within the framework of a contract between the establishment and its customers, of services that are different from and complementary to those offered in the provision of rooms, the essential characteristics of which are presented on the www.artushotel.com website.
"Website" means the electronic service operated byARTUS HOTEL on the Internet and accessible via the following URL: www.artushotel.com.
"WAP": a communication protocol whose purpose is to allow access to the Internet using a mobile terminal.
ARTICLE 2: SCOPE OF APPLICATION
These general conditions apply, without restriction or reservation, to all the services offered on the website www.artushotel.com byARTUS HOTEL, which operates the aforementioned site, in particular for the purpose of reserving rooms and other services complementary to temporary accommodation in the establishment.
2.1.2. These General Terms and Conditions apply to all subscription operations for the services defined above carried out by the Customer.
The services listed on this website are offered to be provided to the Customer by theARTUS HOTEL in one of its establishments to the exclusion of any other place following an effective reservation by the Customer.
2.3.1. These general terms and conditions shall apply throughout the period during which the services are made available online by theARTUS HOTEL on its website www.artushotel.com
2.3.2. TheARTUS HOTEL reserves the right, without prior notice or compensation, to temporarily or permanently close down the www.artushotel.com website or the online reservation area.
2.3.3. TheARTUS HOTEL shall not be liable for any damages of any kind that may result from the temporary unavailability or permanent closure of all or part of the Site or of the services associated therewith, such as the online reservation space.
2.4 LEGAL REGIME
2.4.1. The present general conditions are subject to the provisions of articles L. 121-16 and following of the Consumer Code.
2.4.2. Any reservation for the use of the services defined above made on the www.artushotel.com website is subject to the general and special terms and conditions of tariffs for each of the said services, as set out belowARTUS HOTEL.
2.5.1. These general terms and conditions define the rights and obligations of the parties in the context of the remote booking of services offered by theARTUS HOTEL on its website www.artushotel.com
2.5.2 They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties, its maintenance and its validity.
ARTICLE 3: CAPACITY AND ACCEPTANCE OF THE CLIENT
3.1 Any Client acknowledges having the capacity to contract under the conditions described in the general conditions presented below, i.e. having the legal majority and not being under guardianship or curatorship. However, the Management of the establishment reserves the right to request from the Client, upon arrival at the establishment, proof of identity including, in particular, an indication of his/her date of birth.
3.2. The Customer acknowledges that these terms and conditions are an integral part of the Facility Agreement.
3.3. The Customer accepts that the General Conditions, the contractual documents informing him/her of the specific services and rates for each of the services, as well as the order forms and the procedures for doing so, are presented to him/her online at www.artushotel.com for the purpose of concluding the Facility Agreement.
3.4. The Customer declares that he/she has obtained fromARTUS HOTEL all the necessary information on the website www.artushotel.com
3.5. The Customer acknowledges having read these terms and conditions, having accepted them and all the terms of the proposal before placing the order and having accepted all the terms.
3.6. Any validation of an online reservation from the website www.artushotel.com by the Customer implies the prior consultation and acceptance of the present general conditions.
3.7. The Client's agreement to these terms and conditions is obtained during the reservation process, prior to the validation of the reservation.
3.8. The Customer, prior to ordering the services, declares that the reservation of these services is made for his personal needs.
3.9. The Customer has the option of saving and editing the present general conditions from the website www.artushotel.com using the standard functions of his browser and/or computer, in particular under the tab "GTC".
3.10. The Client expressly accepts that the entry of the required banking information, the acceptance of the present general conditions and the validation of the voucher or reservation request constitute an electronic signature within the meaning of Article 1316-4 of the Civil Code which has, between the parties, the same value as a handwritten signature.
3.11. The Customer, upon presentation of his identity document as stated in article 3.1 above, is obliged to fill in the individual police form in the countries concerned by this article, in accordance with the provisions of article R. 611-42 of the Code of Entry and Residence of Foreigners.
ARTICLE 4: CONTENT OF THE SITE
4.1. The site mentions the following information:
The identification of the company ARTUS HOTEL indicating its corporate name, the address where it is established and its e-mail address.
The essential characteristics of the accommodation offered (the sheets for each category of rooms offered can be consulted outside of the reservation process under the heading "ROOMS" for each of the establishments concerned, during the reservation process under the room availability calendar and during the choice of the room according to the dates chosen by the Customer for his reservation, which may be illustrated with a photographic image of a room at the same rate. It is however specified that the photos are non-binding insofar as the elements of interior presentation or decoration as well as the sizes of the rooms are different within the same establishment or from one establishment to another).
The prices of each of the services relating to the accommodation and additional services.
The terms of payment.
The general terms of sale.
The period of validity of the offer and its price.
The minimum duration of the proposed contract, if applicable.
The absence of a right of withdrawal and, if applicable, the cancellation terms.
4.2. All the information on the www.artushotel.com website is presented in French and English.
ARTICLE 5 : RESERVATION
5.1. ONLINE RESERVATION MODALITIES
5.1.1. The Customer chooses the services presented on the website www.artushotel.com, which offers him the possibility of reserving a room or a table, according to transparent contractual rates with or without options or Extras left to the free subscription of the Customer.
5.1.2. The Customer acknowledges having taken cognizance of the nature, destination and reservation terms of the services available on the website www.artushotel.com and having requested and obtained the necessary and/or additional information to make the reservation with full knowledge of the facts.
5.1.3. The Customer is solely responsible for the choice of services and their suitability for his/her needs, so that the liability of theARTUS HOTEL cannot be sought in this respect.
5.1.4. The reservation is deemed accepted by the client at the end of the reservation process by clicking on the "CONFIRM RESERVATION" field.
5.2. ONLINE RESERVATION PROCESS
5.2.1. The reservation is confirmed upon receipt by the Customer of the reservation confirmation sent by theARTUS HOTEL, or upon online payment by credit card under the conditions set out in Article 5.2.4. A confirmation screen will then appear online.
5.2.2. The Customer undertakes, prior to any reservation, to complete the information requested.
5.2.3. The customer certifies the truthfulness and accuracy of the information provided.
5.2.4. The reservation procedure includes the following steps, it being specified that it is always possible for the Customer to reverse the reservation process:
Choice of the place of stay: the Customer determines by a click the establishment by choosing the city of the stay.
Choice of the date of the beginning of the stay (arrival) and of the date of the end of the stay (departure)
If the dates of arrival and departure are not filled in, a calendar on which the available or full days for the previously selected establishment appear is displayed. For each available day, the calendar shows the best available rate under the date. This shows the best available rate per night and for a client. By clicking on the dates, the Customer can select his arrival and departure day and thus access the following steps.
Choice of the number of reserved rooms: The Customer determines by clicking on the number of rooms chosen for the dates of his stay. In case of reservation of several rooms, the reservation process continues room by room.
Choice of the number of adults for the room: The Customer determines by a click the number of adults per room.
Choice of the number of children for the room: The Customer determines by a click the number of children per room.
Choice of rooms and associated rates: The Customer determines by a click between the different rooms and rates available proposed according to the information entered during the previous steps, including their essential characteristics, such as the category of the room at the date previously chosen, its price, its level of equipment, the possible Extras included for special offers, the cancellation conditions, the payment conditions. It is reminded here that the photos or perspectives integrated into the site are non-contractual.
Choice of Extras: the client can add, by a simple click and according to their availability, one or more extras proposed according to the information entered during the previous steps. These extras display prices, quantities and particular characteristics. By clicking on "add" or "add an item" the Client completes the selection and the entry of the items of the online reservation without prejudice to the possibility of modifying the elements of the reservation by going back to the previous reservation process.
Summary of the reservation: display of the summary of the reservation in an insert on the left.
Finalization of the reservation: By clicking on the "confirm my reservation" button, the client validates the elements summarized and displayed making up his reservation and makes the fields necessary for the client to enter his identity, contact information, including postal address, e-mail and telephone number, and the type of stay, as well as the method of payment and the bank card details used for the online payment, to take a guarantee by bank card details according to the chosen rate; the acceptance of the present general conditions; the final validation by the Client of his reservation by clicking on the "Confirm reservation" field at the bottom of the page. Before confirming the reservation, the Customer may write in a field dedicated to this purpose "special requests", a request for clarification or a special request, which is not contractually guaranteed by theARTUS HOTEL except for a written response to the registration of the request with the possibility of providing the requested service including the indication of its rate if necessary for the purpose of acceptance by the Customer. By clicking on "Confirm reservation" the Customer pays, or gives his guarantee by credit card according to the rate he has reserved. Last step: registration byARTUS HOTEL of the reservation made by the Customer and attribution of a reservation confirmation number.
5.3. FORMATION OF THE ONLINE CONTRACT
5.3.1. In accordance with Articles 3.10 and 5.2.4, the Hotel Contract is formed at the time of the Customer's reservation confirmation by theARTUS HOTEL, which includes the relevant reference number as described in the previous article.
5.3.2. The establishment's contract can only be formed after the Client has chosen the content of his reservation, which has been completely recapitulated in the last step of the reservation process, that he has accepted the present general conditions and finally that he has validated his reservation by clicking on the "Confirm reservation" button. Otherwise, the reservation is considered interrupted and cannot produce any effect.
5.3.3. In all cases of online reservations, a summary e-mail is sent to the Client at the e-mail address indicated in the field reserved for this purpose. This e-mail constitutes an acknowledgement of receipt of the reservation and the confirmation of the reservation, which summarizes the terms of the contract, the services reserved, the prices, the price conditions relating to the selected rate, the information relating to after-sales service and commercial guarantees, if any, the terms and conditions for exercising the right of withdrawal or cancellation, as well as the address of theARTUS HOTEL to which the Customer may submit any complaints
5.4. OTHER RESERVATION METHODS (NOT ONLINE)
5.4.1. Reservation by telephone
126.96.36.199. Reservations by telephone as defined below are made at the telephone numbers listed.
188.8.131.52. When the Customer makes a reservation request by telephone, theARTUS HOTEL shall propose the available rates and related additional services according to the Customer's request for the dates requested. TheARTUS HOTEL also requests a telephone number and an e-mail address where theARTUS HOTEL will send the Customer these general terms and conditions of sale as well as a summary of the Customer's reservation request and, where applicable, the request to provide bank details for the purposes of registering the reservation, with or without payment of a deposit or a guarantee by bank card details during the reservation process, depending on the applicable rate determined by the Customer at the time of his/her reservation request.
184.108.40.206. All the information and conditions required by theARTUS HOTEL in response to the Customer's telephone reservation request constitute substantial formalities for the registration of the Customer's reservation made by telephone. Otherwise, the reservation cannot be validated or confirmed.
220.127.116.11. By sending back at least the information required by theARTUS HOTEL by e-mail, the Customer may not complain about the failure to register his/her reservation, as the establishment's contract will not be formed due to the Customer's failure to provide this information and conditions. Only the written confirmation of the registration of the reservation will be considered as conclusion of the contract.
5.4.3. Reservation by e-mail
18.104.22.168. Reservations by e-mail as defined below are made to the e-mail address indicated on the pages of the site firstname.lastname@example.org
22.214.171.124. When a reservation request is made by e-mail, theARTUS HOTEL will send an e-mail to the address from which the reservation request was made, listing the available rates and related additional services, depending on the Customer's request for the dates requested. TheARTUS HOTEL will send the Customer, by the same return e-mail, these general terms and conditions of sale at his/her request, as well as the summary of his/her reservation request and, where applicable, the request to provide bank details for the purposes of registering his/her reservation, with or without payment during the reservation process of the price, a deposit or a guarantee deposit by bank card details according to the applicable rate determined by the Customer at the time of his/her reservation request.
126.96.36.199. All the information and conditions required by theARTUS HOTEL in response to the Customer's reservation request by e-mail constitute substantial formalities for the registration of the Customer's reservation made by e-mail. If the Customer, having made a reservation request by e-mail, does not comply with the requirements of these general terms and conditions of sale of theARTUS HOTEL, the Customer may not complain about the failure to register his/her reservation. Only the written confirmation of the registration of the reservation is valid.
5.5 Right of Withdrawal / Cancellation by the Customer :
5.5.1. For Accommodation services (reservation of rooms within an establishment or other types of accommodation), the Customer is reminded that he does not have the right of withdrawal provided for in article L. 221-18 of the French Consumer Code, and this in accordance with article L. 221-28 paragraph 12 of the French Consumer Code, which excludes this right for contracts relating to the provision of accommodation services which must be provided on a specific date or at a specific time.
5.5.2. Without prejudice to the provisions of Article 5.5.1, the contractual terms and conditions may, where applicable, provide for a right of cancellation, depending on the content of the reservation validated by Customer, and as indicated for each fare, when the reservation is made under the heading "Flexible rate". In this case, the Customer has been informed of the relevant cancellation conditions. These conditions are also mentioned during the different steps leading to the payment.
5.5.3. If the specific conditions of the rate allow it, either for bookings made under the heading "Flexible rate" or under another heading expressly mentioning the benefit of this right of cancellation, the right of cancellation by the Customer must be exercised before 3pm, two days before arrival - Paris time (France). Late notification of cancellation will result in the application of late cancellation charges equal to the first night's accommodation, plus any extras included in the Customer's reservation, according to the rate applicable to the reservation validated by the Customer, all taxes included.
5.5.4. The right of cancellation defined in article 5.5.2, can be implemented by the Customer on the website www.artushotel.com, under the page my account, after logging in with his confirmation number or by email and password. The option tab then proposes the cancellation of the reservation. By clicking on the OK button, the cancellation will take effect immediately and all packages associated with this reservation will also be cancelled. A confirmation email will be sent to the customer.
188.8.131.52 Depending on the offers selected by the Customer, cancellation by telephone is also possible. This must be accompanied by an email from the Customer and will be followed by a cancellation confirmation email from theARTUS HOTEL.
5.5.5. In the event of interruption of the stay, the full amount of the agreed price will be collected without any right to reimbursement or any credit or exchange for the Client for the unused part of the stay in the establishment. In the case of a reservation with payment during the reservation process, no refund will be granted.
5.5.6. Unless expressly provided otherwise, in particular, in case of subscription of extras to this effect, the customer must leave the room before 12.00 noon on the day of the end of his stay. Failing this and depending on availability, a late check-out will be offered. This will be charged at 50% of the room's referential price on the day of the late check-out. This pricing will end at 6pm French time. After this time, an additional night will be charged. The nightly rates will evolve according to the room occupied and the day monopolized. In the event that a room is not available, L'ARTUS HOTEL reserves the right to access the unoccupied room in order to prepare the room for new arrivals.
5.5.7. Without prejudice to the application of the right of cancellation under the conditions of article 5.5 for "Flexible Rates", any no-show by the Client at the establishment (reservation not cancelled in case of right of cancellation and client not present) without prior information from the establishment to take possession of the room he/she has reserved, is equivalent to the release of his/her reservation in its entirety, implying the release of the reserved night(s) and automatically entails the payment of the first night's fees relating to the reserved stay, including all reserved extras, all taxes included, without any right to reimbursement to the Client.
5.5.8. The conditions mentioned in the articles 6, prevail to all the modes of reservation: internet, email, telephone or social networks.
ARTICLE 6 : RATES & PRICES
6.1. The prices for the reservation of services are indicated before and during the reservation process. The prices are valid in real time and are displayed in accordance with the conditions set out in article 5.2.4. Similarly, for other reservation methods by telephone or e-mail, the rates are valid at the time of the reservation request made by the Client. They are also accessible under the heading "view of available rates on the calendar". In any case, the specific conditions of each rate/room type or additional services are listed opposite each of the services booked by the Client.
6.2. The prices indicated are per room and per adult, it being specified that the chosen rate implies by default and unless a particular "extra" is subscribed for this purpose, a check-in by the Client at 3 pm and a check-out at 12 pm. At check-in, a credit card imprint and a piece of identification will be required. In the event of a no-show,ARTUS HOTEL reserves the right to charge the credit card left as an imprint during check-in.
6.3. Prices are subject to value added tax (VAT) and are displayed in the amount including VAT at the rate in force at the time of confirmation of the reservation, in Euros or in the currency selected by the client. The prices displayed are valid only for the period indicated on the website.
6.4. If the payment is made in a currency other than the currency of the customer's country of residence, the customer will be responsible for the exchange costs.
6.5. All reservations are payable in Euros as specified during the reservation process.
6.6. Unless otherwise stated, any additional services and extras selected are not included in the price. However, the price of these additional services validated in the Customer's reservation is payable during the online or offline reservation process if the rate is different from the "Flexible rate". These rates are also subject to VAT at the rate in effect at the time of the reservation, if applicable, depending on the regulations applicable to these categories of products or services at a rate other than that applicable to the room reservation.
6.7. Tourist tax: the amount of the tourist tax is provided per day and per person, as an indication, and is subject to change. This tax is collected for the benefit of the municipality of Paris and must be paid on site during the stay.
6.8. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will automatically be reflected in the prices indicated, in particular in the event of a change in the rate applicable on the day of consumption of the stay and the Extras subscribed to compared to the rates applicable at the time the reservation was made.
6.9. If a rate implies that payment is made at the establishment at the time of arrival or departure of your stay, and the client's currency is not the same as that of the country in which the establishment is located, the rate debited by the latter may be different from the one communicated at the time of reservation, taking into account possible changes in exchange rates between the date of reservation and the dates of stay at the establishment.
6.10. Any item stolen from the room during the stay will be charged at the current rate. Rates available at the reception of each establishment.
6.11. In the event of damage to the room, common areas or various objects, theARTUS HOTEL reserves the right to charge the customer for the damage caused.
ARTICLE 7: PAYMENT
7.1. The Customer provides his or her bank account details as a guarantee for the reservation except for special conditions or rates requiring online payment as stipulated during the reservation process and, in particular, those offered under the heading "internet, best available rate".
The entry of the means of payment is secured by SSL encryption. The following information will be requested in order to finalize your reservations: card number, validity date and visual cryptogram in the case of online payment via the payment platform dedicated to this purpose. The same applies to the communication of bank details required for reservations made by telephone or e-mail, according to the conditions of form required, which imply either payment at the time of reservation, or the requirement of a deposit by credit card imprint, depending on the reservation rate.
7.2. The payment is debited at the establishment during the stay, except in the case of special conditions or rates where the payment is debited at the time of reservation when certain rates are subject to the requirement of payment during the reservation process according to the particular contractual conditions previously accepted by the Client.
7.3. The service provider chosen byARTUS HOTEL to secure online payments by credit card, checks the validity of the Customer's payment card. The payment card may be refused for several reasons: stolen card, blocked card, ceiling reached, input error, etc. In the event of difficulty or impediment, the Customer must contact his or her bank to identify the origin of the problem and the establishment to confirm the reservation and the method of payment.
7.4. If the customer books several rooms, but payment online and in any case during the booking process is only required for one room, for example, in this case the payment card used on the payment platform can be used to pay for the room concerned by the online payment and in any case during the booking process, and can also be used as a guarantee for the other rooms.
7.5. At the time of the online payment and in any case when it is required during the reservation process, the amount that is debited at the time of the reservation includes: the price of the accommodation, the taxes related to the accommodation, the price of the complementary services or "extras".
7.6. In the case of a fare subject to online payment, the debit is made at the time of completion of the reservation by the Customer following a computerized online debit process.
7.7. Following a stay in one of the establishmentsARTUS HOTEL and regardless of how the reservation was made, an invoice is drawn up in duplicate byARTUS HOTEL, one copy of which is given to or sent by email to the Customer upon departure from the establishment.
7.8. During the Client's stay, if the payment, online and in any case during the reservation process, has not already been made, and if the amount of the Client's invoice exceeds the value of 400 Euros, the Management may demand payment of the service provided, in respect of the said stay, in the manner provided for in the present article 7.
7.9. Payment by cheque is not accepted, whether for temporary accommodation and/or catering services and/or any other services or sales of products provided by theARTUS HOTEL to the Customer during his or her stay in the establishment.
7.10 In any event, any "Extras" or other services booked and delivered by theARTUS HOTEL during the Customer's stay and not paid for in advance at the time of booking must be paid for by the Customer at the latest at the time of Check-out.
ARTICLE 8: CLAIMS
8.1. For any complaint the Customer is invited to send a letter or an email to :
34, rue de Buci
75006 Paris France
8.1. TheARTUS HOTEL is bound by the guarantee of conformity of the services, under the conditions set out in articles L. 111-2. of the Consumer Code, without prejudice to any additional contractual guarantee that may be specifically agreed between the parties, outside of these general conditions, following a written contract duly signed by the parties.
8.2. TheARTUS HOTEL endeavours to ensure that the photographs, graphics and texts provided give as accurate an idea as possible of the accommodation, food and other additional services offered. However, the Photographs are not contractual, because, on the one hand, the various rooms, even when they are at an identical rate, all have different dimensions, and, on the other hand, variations may occur, in particular, due to changes in furniture, new decoration or possible renovations. Subject to availability, with the exception of a reservation made with an express request for the allocation of a particular room and confirmed in writing byARTUS HOTEL, the Customer shall not be entitled to any claim in this respect, provided that these variations do not affect the essential characteristics of the service.
8.3. TheARTUS HOTEL shall not be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, third party action, action by the customer or action by its partners such as the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or, in the case of online payment, the refusal of the bearer's banker to authorize the transaction.
8.4. Although theARTUS HOTEL offers a wifi internet access service in the establishment, in the event of a total or partial malfunction of this service, for whatever reason, during the stay in the establishment, the Customer shall not be entitled to cancel the reservation, nor to a refund of the reservation, nor to any compensation whatsoever.
8.5. ARTUS HOTEL shall not be held liable for any indirect and/or immaterial damage, in particular loss of profit, loss of operation, third-party action, action by the Customer or action by its partners.
8.6. Hyperlinks on the www.artushotel.com website may lead to sites other than theARTUS HOTEL website, which is not responsible for the content of these sites or the services offered.
8.7. The hotel declines all responsibility in case of loss or theft of objects or money in the common areas or in the room, if they have not been placed in the safe.
8.8 TheARTUS HOTEL cannot be held responsible for damage caused by animals present in the establishment, as these remain the responsibility of their owner or keeper in accordance with the provisions of Article 1385 of the Civil Code. TheARTUS HOTEL reserves the right to invoice the owner or guardian, at the rate of the damage caused.
ARTICLE 9: MEDIATOR
In accordance with the provisions of articles L 611-1 and R 612-1 et seq. of the French Consumer Code concerning the amicable settlement of disputes, when the consumer has sent a written complaint to the professional and has not obtained satisfaction or a response within two months, he may submit his complaint free of charge to the consumer mediator.
The complaint must be referred to the mediator within one year of the initial complaint.
The CM2C mediator can be contacted directly online at the following address:
Or by post:
49 rue de Ponthieu
ARTICLE 10: ONLINE DISPUTE RESOLUTION PLATFORM
In accordance with Article 14 of Regulation (EU) No. 524/2013, we inform the Customer that he also benefits from the possibility of filing a complaint on the online dispute resolution platform set up by the European Commission (RLL platform). The RLL platform can be accessed by clicking on the following link:https://ec.europa.eu/consumers/odr.
ARTICLE 11: INFORMATION TECHNOLOGY, PRIVACY AND RIGHT TO PERSONAL PORTRAYAL
11.1. The information requested from the Customer during the secure reservation process is mandatory if marked with an asterisk for Biografy Group, acting as the data controller, its service providers (payment, online reservation) acting on behalf ofARTUS HOTEL.
They allow the processing of the order, the management of the customer file and the management of the newsletter.
With regard to the newsletter, the Customer may agree to receive by e-mail or sms, special offers and information on any new service created by theARTUS HOTEL. The Customer is informed that he/she can unsubscribe at any time by clicking on the link dedicated to this purpose in the e-mail or sms.
The information communicated toARTUS HOTEL is kept for a period of time in accordance with the legal provisions in force.
In accordance with the provisions of the law n°78-17 of January 6, 1978 relating to data processing, the files and freedoms modified, each Customer has a right of access, of correction, opposition, erasure of information relating to it by addressing to email@example.com.
11.2 By accepting these General Terms and Conditions of Sale, the Customer acknowledges and accepts thatARTUS HOTEL may need to collect the Customer's telephone details in order to provide the Services.
In accordance with Article L. 223-2 of the French Consumer Code, and Law No. 2014-344 of March 17, 2014 relating to consumption, the Customer has the option of registering free of charge on the BLOCTEL telephone anti-solicitation list(www.bloctel.gouv.fr) in order to no longer be canvassed by telephone. The Customer can register free of charge on this list on the BLOCTEL website.
11.3. The reservation of overnight stays and/or Extras in the establishment concerned and their consumption by Customers and/or their companions, or even mere presence in the establishment, in no way authorizes any audiovisual recording, filming or photography operation whatsoever in the premises and outbuildings of the establishment, including the rooms, with a view to their commercial, promotional, advertising, press or public relations use, illustration of an Internet site, etc., and more generally any use that is collective or likely to involve a public. The interior architecture and graphic creations adorning the common areas and rooms of the establishment are protected by copyright, the rights of which are fully reserved. Any audiovisual recording, filming, reproduction or representation of images involving the premises and outbuildings of the establishment concerned, other than for strictly private use, is subject to the prior authorization ofARTUS HOTEL, under penalty of infringement punishable, in particular, by the civil and criminal provisions of the French Intellectual Property Code.
ARTICLE 12: MISCELLANEOUS
12.1. These terms and conditions are governed by French law.
12.2. In the event that any provision of these terms and conditions is declared null and void or ineffective in any way and for any reason whatsoever, it shall be deemed unwritten and shall not invalidate the other provisions.
All disputes that may arise between the parties in connection with the interpretation and/or execution of these terms and conditions shall be submitted, in the absence of an amicable agreement, to the exclusive jurisdiction of the competent court within the jurisdiction of the Court of Appeal of Paris, with the exception of disputes concerning non-traders, for which the legal rules of attribution of jurisdiction shall apply.
12.3. Please note that all rooms are non-smoking. If you light a cigarette inside theARTUS HOTEL, we will be obliged to charge a cleaning fee of 80 euros to your credit card.
12.4. There are many decorative items in our rooms. If you like them as much as we do, you can buy them. If you happen to leave with one or more items, theARTUS HOTEL will charge your credit card directly. Our prices are available at reception.
12.5. The restaurant and rooms are accessible to people with reduced mobility. Please let us know your requirements when booking.