Terms and Conditions of Sale
Updated on July 17, 2025
PREAMBLE
The website www.artushotel.com, hereinafter referred to as “the site,” is a hotel booking tool.
It is published by Biografy Group, with a share capital of €27,011,535, whose registered office is located at 32, avenue de l'Opéra – 75002 PARIS and which is registered with the Paris Trade and Companies Register under number RCS 429 706 781. Intra-Community VAT number: FR 55 429 706 781. To contact us: contact@biografygroup.com or by phone at 01 53 09 30 30.
For the purposes of these terms and conditions of sale, it is agreed that the customers and ARTUS HOTEL shall be collectively referred to as the “Parties” and individually as a “Party,” and that the user who has confirmed a reservation or an order shall hereinafter be referred to as the “customer.”
These terms and conditions of sale apply to all countries and all currencies. Any booking or order constitutes full acceptance of the terms and conditions of sale.
ARTUS HOTEL reserves the right to modify these terms and conditions of sale at any time by publishing a new version on the Site. The applicable terms and conditions of sale are those in effect on the date the reservation is made or the order is placed.
ARTICLE 1: GLOSSARY
“Confirmation email”: An email sent by ARTUS HOTEL as the final step in the booking or ordering process. It summarizes the booking confirmed by the customer and confirms that the website www.artushotel.com has received it. The confirmation email constitutes a booking confirmation as defined below.
“Booking confirmation”: An electronic document summarizing the details of the services booked at the end of the booking process and confirming the Customer’s acceptance of the booking. The booking confirmation is issued, in particular, following a booking made on the website www.artushotel.com, during which the customer enters their credit card number to make an online payment or provide a guarantee before proceeding to final confirmation.
“Establishment Contract”: A contract for the provision by the ARTUS HOTEL establishment of all the services defined below that have actually been ordered by the Customer following confirmation of their online booking or through another booking method.
“Customer”: An adult natural person with full legal capacity at the time of entering into the establishment contract.
“Booking request”: A request made by a customer to reserve rooms or restaurant tables via mobile communication services or the Internet.
“Mobile services”: All the services and protocols that enable mobile phones to connect to the Internet, and in particular allow users to view and book the services provided by ARTUS HOTEL.
“Online booking”: Booking of rooms, restaurant tables, and any amenities or additional services offered by the ARTUS HOTEL on its website www.artushotel.com.
“Booking by telephone or email”: Booking of rooms or additional services offered by ARTUS HOTEL via telephone or email sent by the Customer, following the booking registration process described in these terms and conditions of sale.
“Establishment”: Refers to the ARTUS HOTEL establishment, which includes rooms and any other ancillary services offered on the website www.artus-hotel.com.
“Services”: Services marketed by ARTUS HOTEL consisting, under a contract with the establishment, of the provision of rooms whose essential characteristics are presented on the website www.artushotel.com, with or without meals and/or breakfasts and other additional services related to temporary lodging, and in particular artistic events. In accordance with the provisions of Article L. 111-1 of the Consumer Code, these services are described on the website www.artushotel.com.
“Extras”: Services marketed by ARTUS HOTEL that, under a contract between the establishment and the customers, consist of services that are distinct from and complementary to those offered as part of room accommodations, the essential characteristics of which are presented on the website www.artushotel.com.
“Website”: an online service operated by ARTUS HOTEL and accessible at the following URL: www.artushotel.com.
“WAP”: a communication protocol designed to enable access to the Internet using a mobile device.
ARTICLE 2: SCOPE
2.1 SCOPE
These general terms apply, without restriction or reservation, to all services offered on the website www.artushotel.com by ARTUS HOTEL, which operates the aforementioned site, in particular for the purpose of booking rooms and other services related to temporary accommodations at the establishment.
2.1.2. These General Terms apply to all actions taken by the Customer to subscribe to the services defined above.
2.2 TERRITORY
The services shown on this website are offered to be provided to the Customer by ARTUS HOTEL at one of its locations, to the exclusion of any other location, following a confirmed reservation by the Customer.
2.3 DURATION
2.3.1. These general terms apply for as long as the services are available online on the ARTUS HOTEL website www.artushotel.com
2.3.2. ARTUS HOTEL reserves the right, without notice or compensation, to temporarily or permanently close the website www.artushotel.com or the online booking area.
2.3.3. ARTUS HOTEL is not liable for any damages that may result from the temporary unavailability or permanent closure of all or part of the website or the services associated with it, such as the online booking section.
2.4 LEGAL FRAMEWORK
2.4.1. These general terms are subject to the provisions of Articles L. 121-16 et seq. of the Consumer Code.
2.4.2. Any booking for the use of the services defined above, made on the website www.artushotel.com, is subject to these general terms and to the specific rate conditions for each of the aforementioned ARTUS HOTEL services set forth below.
2.5. PURPOSE
2.5.1. These general terms define the rights and obligations of the parties in connection with the online booking of services offered by ARTUS HOTEL on its website www.artushotel.com
2.5.2. They govern all the steps necessary for the booking and the follow-up of the booking between the contracting parties, as well as its maintenance and validity.
ARTICLE 3: LEGAL CAPACITY AND ACCEPTANCE BY THE CUSTOMER
3.1 The customer has no statutory right of withdrawal when purchasing a stay online. Indeed, Article L. 221–21-8, paragraph 12, of the Consumer Code provides that the right of withdrawal cannot be exercised, among other things, for contracts for lodging services.
If you wish to cancel your reservation, please review the terms and conditions of your reservation.
3.2. Each Customer acknowledges that they have the legal capacity to enter into a contract under the terms described in the general terms and conditions set forth below, namely that they are of legal age and are not under guardianship or conservatorship. However, the management of the establishment reserves the right to ask the Customer, upon arrival at the establishment, for proof of identity, including, in particular, their date of birth.
3.3. The Customer acknowledges that these terms form an integral part of the establishment contract.
3.4. The Customer agrees that the General Terms, the contractual documents describing the services and the specific rates for each service, as well as the order forms and the procedures for placing orders, are made available to the Customer online at www.artushotel.com and for the purpose of entering into the Establishment Contract.
3.5. The Customer declares that they have obtained from HOTEL ARTUS all the necessary information on the website www.artushotel.com
3.6. The Customer acknowledges that they have read these general terms and conditions, have accepted them, and have also read and accepted all the terms of the proposal before placing their order.
3.7. Any confirmation of an online booking made on the website www.artushotel.com by the Customer implies that the Customer has read and accepted these general terms and conditions.
3.8. The Customer's acceptance of these general terms is provided during the booking process, prior to the confirmation of their booking.
3.9. Prior to ordering the services, the Customer declares that the booking of these services is for their personal use.
3.10. The Customer may save and print these general terms from the website www.artushotel.com using the standard functions of their browser and/or computer, specifically under the “T&Cs” tab.
3.11. The Customer expressly acknowledges that entering the required banking information, accepting these general terms and conditions, and confirming the booking voucher or request constitute an electronic signature within the meaning of Article 1316-4 of the Civil Code, which has the same legal effect between the parties as a handwritten signature.
3.12. The Customer, upon presentation of their identity document as specified in Article 3.1 above, agrees to complete the individual police registration form in the countries covered by this article, in accordance with the provisions of Article R. 611-42 of the Code on the Entry and Residence of Foreign Nationals.
ARTICLE 4: CONTENT OF THE SITE
4.1. The site displays the following information:
The company’s identification ARTUS HOTEL, including its company name, registered address, and email address.
The essential characteristics of the accommodations offered (the descriptions for each room category can be viewed outside of the booking process in the “ROOMS” section for each establishment, during the booking process on the room availability calendar, and when selecting a room based on the dates chosen by the Customer for their booking; these may be illustrated by a photograph of a room at the same rate). It is, however, specified that THE PHOTOS ARE NOT CONTRACTUAL, insofar as the interior layout or decorative elements, as well as the sizes of the rooms, may vary within the same establishment or from one establishment to another.
The prices of each of the services related to accommodations and additional services.
The payment terms.
The general terms and conditions of sale.
The period of validity of the offer and its price.
The minimum duration of the proposed contract, if applicable.
The absence of a right of withdrawal and, if applicable, the cancellation terms.
4.2. All information on the website www.artushotel.com is provided in French and English.
ARTICLE 5: BOOKING
5.1. ONLINE BOOKING PROCEDURE
5.1.1. The Customer selects the services listed on the website www.artushotel.com, which allows the Customer to book a room or a table at transparent contractual rates, with or without optional add-ons or extras, at the Customer’s discretion.
5.1.2. The Customer acknowledges having read the nature, purpose, and booking procedures of the services available on the website www.artushotel.com and having requested and obtained the necessary and/or additional information to make their booking with full knowledge of the facts.
5.1.3. The Customer is solely responsible for selecting services and ensuring they are suitable for the Customer’s needs; therefore, ARTUS HOTEL cannot be held liable in this regard.
5.1.4. The booking is deemed accepted by the customer at the end of the booking process when the customer clicks the “CONFIRM BOOKING” button.
5.2. ONLINE BOOKING PROCESS
5.2.1. The reservation is confirmed upon the customer's receipt of the reservation confirmation sent by ARTUS HOTEL, or upon online payment by credit card under the conditions set forth in Section 5.2.4. A confirmation screen will then appear online.
5.2.2. The Customer agrees to provide the requested information prior to making any booking.
5.2.3. The customer certifies that the information provided is true and accurate.
5.2.4. The booking procedure includes, in particular, the following steps; it should be noted that the Customer may return to any previous step in the booking process at any time:
Selecting the place of stay: The Customer selects the property with a single click by choosing the city where they will be staying.
Selecting the start date of the stay (arrival) and the end date of the stay (departure)
If the arrival and departure dates are not entered, a calendar showing the available or fully booked days for the previously selected property is displayed. For each available day, the calendar shows the best available rate below the date. This is the best available rate per night and per customer. By clicking on the dates, the Customer can select their arrival and departure days and proceed to the next steps.
Selecting the number of rooms booked: The Customer selects the number of rooms for their stay with a single click. If multiple rooms are booked, the booking process continues room by room.
Selecting the number of adults per room: The Customer selects the number of adults per room with a single click.
Selecting the number of children per room: The Customer selects the number of children per room with a single click.
Selecting rooms and associated rates: The Customer selects from the various available rooms and rates with a single click based on the information entered in the previous steps, including key details such as the room category for the selected dates, the price, the level of amenities, any extras included in special offers, the cancellation policy, and the payment terms. Please note that the photos or renderings included on the site are not binding.
Selection of Extras: The Customer can add, with a single click and subject to availability, one or more extras offered based on the information entered in the previous steps. These extras display rates, quantities, and specific characteristics. By clicking “Add” or “Add an Item,” the Customer completes the selection and entry of the items included in the online booking, without prejudice to the ability to modify the details of their booking by navigating back through the previously completed booking process.
Booking Summary: The booking summary is displayed in a box on the left.
Finalization of the booking: By clicking on the “Confirm My Booking” button, the customer confirms the summarized and displayed details of their booking and triggers the display of the fields required for the customer to enter their personal information, contact details—including mailing address, email address, and phone number—and the type of stay, as well as the payment method and the details of the credit card used for online payment or as a guarantee, depending on the selected rate; acceptance of these general terms; and the Customer’s final confirmation of their booking by clicking the “Confirm booking” button at the bottom of the page. Before confirming their booking, the Customer may enter, in a field designated for this purpose labeled “Special Requests,” a request for clarification or a special request, which is not contractually guaranteed by ARTUS HOTEL unless the hotel replies in writing that the request has been received, along with information regarding the possibility of providing the requested service—including the applicable rate, where applicable—for the Customer’s acceptance. By clicking “Confirm booking,” the Customer pays or provides a guarantee via credit card, depending on the rate booked. Final step: HOTEL ARTUS registers the booking made by the Customer and assigns a corresponding booking confirmation number.
5.3. FORMATION OF THE ONLINE CONTRACT
5.3.1. In accordance with Articles 3.10 and 5.2.4, the Establishment Contract is formed at the time ARTUS HOTEL confirms the Customer’s reservation, including the assignment of the corresponding reference number as stated in the preceding article.
5.3.2. The contract for the provision of services is formed only after the Customer has first selected the details of their reservation—which have been fully summarized for them in the final step of the booking process—has accepted these general terms and conditions, and, finally, has confirmed their reservation by clicking the “Confirm Reservation” button. If these steps are not completed, the reservation is considered canceled and has no legal effect.
5.3.3. For all online bookings, a summary email is sent to the Customer at the email address they entered in the field provided for this purpose. This email serves as an acknowledgment of receipt of the booking and as the booking confirmation, which summarizes the terms of the contract, the services booked, the prices, the pricing terms associated with the selected rate, information regarding after-sales service and commercial warranties (if applicable), the procedures for exercising any right of withdrawal or cancellation, as well as the address of ARTUS HOTEL to which the customer may submit complaints.
5.4. OTHER BOOKING METHODS (NOT “ONLINE”)
5.4.1. Booking by Phone
5.4.1.1. Bookings by telephone, as defined below, are made using the listed telephone numbers.
5.4.1.2. When the Customer makes a booking request by telephone, ARTUS HOTEL offers the available rates and related additional services based on the Customer’s request for the dates they require. ARTUS HOTEL also requests a telephone number and an email address to which ARTUS HOTEL will send these general terms and conditions of sale, as well as a summary of the booking request and, where applicable, a request for bank details for the purpose of registering the booking—with or without payment of the price, a deposit, or a guarantee via credit card details during the booking process—depending on the applicable rate selected by the Customer at the time of the booking request.
5.4.1.3. All the information and conditions required by ARTUS HOTEL in response to the Customer’s telephone booking request constitute essential formalities for the registration of the Customer’s telephone booking. Failure to provide this information will result in the booking not being validated or confirmed.
5.4.1.4. By providing, at a minimum via email, the information required by ARTUS HOTEL, the Customer may not complain about the failure to register their reservation, as the contract for accommodation was not formed due to their failure to provide this information and meet these conditions. Only written confirmation of the reservation’s registration constitutes the conclusion of the contract.
5.4.3. Booking by Email
5.4.3.1. Bookings made via email, as defined below, are sent to the email address listed on the website, namely info@artushotel.com
5.4.3.2. When a booking request is made by email, ARTUS HOTEL provides, in a reply email sent to the address from which the booking request was made, the available rates and related additional services, based on the Customer’s request for the dates they specify. ARTUS HOTEL sends them, in the same reply email, these general terms and conditions of sale upon their request, as well as a summary of their booking request and, where applicable, a request for bank details for the purpose of confirming their booking—with or without payment of the price, a deposit, or a security deposit via credit card—depending on the applicable rate selected by the Customer at the time of their booking request.
5.4.3.3. All information and conditions required by ARTUS HOTEL in response to the Customer’s booking request via email constitute essential formalities for the registration of the Customer’s booking made via email. If the Customer, having made a booking request via email, fails to meet the requirements set forth in these general terms and conditions of sale of ARTUS HOTEL, the Customer may not complain about the failure to register their booking. Only written confirmation of the booking’s registration is deemed valid.
5.5 Right of Withdrawal / Cancellation by the Customer:
5.5.1. For accommodation services (booking of rooms within an establishment or other types of accommodation), the Customer is reminded that they do not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code, in accordance with Article L. 221-28, paragraph 12, of the Consumer Code, which excludes this right for contracts for accommodation services that must be provided on a specific date or during a specific period.
5.5.2. Without prejudice to the provisions set forth in Section 5.5.1, the terms and conditions may, where applicable—depending on the content of the booking confirmed by the Customer and as indicated for each rate—provide for a right of cancellation when the booking is made under the “Flexible Rates / Flexible Rate” designation. In this case, the Customer has been able to review the relevant cancellation terms. These terms are also reiterated during the various steps leading up to payment.
5.5.3. If the specific terms of the rate permit it—and only for bookings made under the “Flexible rates/Flexible rate” label or under another label that expressly mentions this right of cancellation—the Customer must exercise their right of cancellation by 3:00 p.m., two days prior to their arrival, Paris (France) time. Late notification of cancellation results in the application of late cancellation fees equal to the cost of the first night’s accommodation, plus any extras included in the Customer’s booking, based on the applicable rate—including all taxes—as specified in the booking confirmed by the Customer.
5.5.4. The right of cancellation defined in Article 5.5.2 may be exercised by the Customer on the website www.artushotel.com, on the “My Account” page, after logging in with their confirmation number or email address and password. The “Options” tab then allows the customer to cancel the booking. By clicking the “OK” button, the cancellation will take effect immediately, and all packages associated with this booking will also be canceled. A cancellation confirmation email will then be sent to the customer.
5.5.4.1 Depending on the offers selected by the Customer, cancellation by phone is also possible. It must be accompanied by an email from the Customer and will be followed by a cancellation confirmation email from ARTUS HOTEL.
5.5.5. In the event of an interrupted stay, the full agreed price will be charged, and the Customer will not be entitled to a refund, credit, or exchange for the unused portion of the stay at the establishment. For bookings paid for during the booking process, no refund will be issued as a result.
5.5.6. Unless otherwise expressly provided, particularly where additional services have been booked for this purpose, the customer must vacate their room by 12:00 noon on the day their stay ends. A late check-out may be offered subject to the hotel’s availability. Additional fees may apply depending on the departure time. We invite you to contact the front desk to check availability and find out the applicable conditions. If the room is not vacated by the deadline, a fee equivalent to an additional night’s stay may be charged, depending on the room category and the rate in effect for the date in question. If no room is available, HOTEL ARTUS reserves the right to enter the room that has not been vacated in order to prepare it for new guests.
5.5.7. Without prejudice to the application of the right of cancellation under the terms of Section 5.5 for “Flexible rates/Flexible rate,” any failure by the Customer to check in at the establishment or any no-show (a booking that was not canceled where a right of cancellation applies and the Customer does not check in) without prior notice to the establishment in order to take possession of the room they booked constitutes a cancellation of the entire booking, meaning that the booked night(s) are made available again, and automatically renders the first night’s charges for the booked stay due, including all booked extras and all taxes, without any right to a refund for the Customer.
5.5.8. The conditions set forth in Article 6 apply to all booking methods: online, by email, by phone, or via social media.
ARTICLE 6: RATES & PRICES
6.1. The prices for booking services are displayed before and during the booking process. The prices are valid in real time and are displayed subject to the conditions set forth in Article 5.2.4. Similarly, for other booking methods—such as by phone or email—the rates are valid at the time the Customer submits the booking request. They are also available under the heading “View Available Rates on the Calendar.” In any case, the specific rate conditions associated with each rate, room type, or additional service appear next to each of the services included in the Customer’s booking.
6.2. The prices shown are per room and per adult, with the understanding that the selected rate automatically includes—unless a specific “extra” is purchased for this purpose—check-in at 3:00 p.m. and check-out at 12:00 p.m. At check-in, a credit card imprint and a valid form of identification are required. If the guest fails to check out, ARTUS HOTEL reserves the right to charge the credit card used for the imprint provided at check-in.
6.3. Prices are subject to value-added tax (VAT) and are displayed as amounts that include all taxes at the rate in effect at the time of booking confirmation, in euros or in the currency selected by the customer. The prices displayed are valid only for the period indicated on the website.
6.4. If payment is made in a currency other than the currency of the customer's country of residence, exchange fees will be borne by the customer.
6.5. All bookings are payable in euros, as specified during the booking process.
6.6. Unless otherwise stated, additional services and other extras that may be selected are not included in the price. However, the price of these additional services confirmed in the Customer’s booking is payable during the online or offline booking process if the rate is other than the “Flexible rates/Flexible rate.” These rates are also subject to VAT at the rate in effect at the time of booking, where applicable, depending on the regulations applicable to these categories of products or services at a rate other than that applicable to room reservations.
6.7. Tourist tax: The amount of the tourist tax is listed per day and per person, for informational purposes only, and is subject to change. This tax, collected on behalf of the City of Paris, must be paid on site during your stay.
6.8. Prices reflect the VAT applicable on the date of the order, and any change in the applicable VAT rate will be automatically reflected in the prices shown, particularly if the rate applicable on the date the stay and the selected Extras are used differs from the rates applicable at the time the reservation was made.
6.9. If a rate specifies that payment is to be made at the establishment upon arrival or departure, and the customer’s currency is different from that of the country in which the establishment is located, the amount charged by the establishment may differ from the amount provided at the time of booking, due to possible changes in exchange rates between the booking date and the dates of the stay at the establishment.
6.10. Any item stolen from the room during the stay will be billed at the current rate. Rates are available at the front desk of each property.
6.11. In the event of damage to the room, the common areas, or various items, ARTUS HOTEL reserves the right to bill the customer for the full cost of the damage caused.
ARTICLE 7: PAYMENT
7.1. The Customer provides their bank details as a guarantee for the reservation, except in cases where special conditions or rates require online payment, as specified during the reservation process, and, in particular, those offered under the labels “internet” and “best available rate.”
The entry of payment methods is secured by SSL encryption. The following information will be requested to complete your booking: card number, expiration date, and security code when making an online payment via the dedicated payment platform. The same applies to the provision of bank details required for bookings made by phone or email in accordance with the formal requirements, which may involve either payment at the time of booking or the requirement of a security deposit via credit card imprint, depending on the booking rate.
7.2. Payment is charged at the establishment during the stay, except in the case of special conditions or rates where payment is charged at the time of booking; this applies to certain rates that require payment during the booking process, in accordance with the specific contractual terms previously accepted by the Customer.
7.3. The provider selected by ARTUS HOTEL to process online credit card payments verifies the validity of the customer’s payment card. The payment card may be declined for several reasons: stolen card, blocked card, credit limit reached, data entry error, etc. In the event of any difficulty or issue, the customer must contact both their bank to determine the cause and the establishment to confirm their reservation and payment method.
7.4. If the customer books multiple rooms but payment—made online and, in any case, during the booking process—is required for only one room, for example, the payment card used on the payment platform allows, on the one hand, for payment of the room in question via the online payment made during the booking process and, on the other hand, serves as a guarantee for the other rooms.
7.5. At the time of online payment, and in any case when required during the booking process, the amount charged at the time of booking includes: the price of the accommodations, the taxes associated with the accommodations, and the price of additional services or “extras.”
7.6. For rates that require online payment, the charge is processed at the time the Customer completes their booking through an automated online payment system.
7.7. Following a stay at one of the ARTUS HOTEL properties, regardless of how the reservation was made, ARTUS HOTEL will issue an invoice in duplicate, one copy of which will be provided to the Customer or sent via email upon checkout.
7.8. During the Customer’s stay, if payment—whether made online or otherwise—has not already been made during the booking process, and if the amount of the Customer’s invoice exceeds €400, the Management may require payment for the services provided in connection with said stay in the forms specified in this Article 7.
7.9. Payment by check is not accepted, whether it concerns temporary lodging services, and/or food and beverage services, and/or any other services or sales of products provided by ARTUS HOTEL to the Customer during their stay at the establishment.
7.10 In any event, any “Extras” or other services booked and provided by ARTUS HOTEL during the Customer’s stay that were not paid for in advance at the time of booking must be paid by the Customer no later than check-out.
ARTICLE 8: COMPLAINTS
8.1. For any complaint, the Customer is asked to send a letter or email to:
ARTUS HOTEL
34, rue de Buci
75006 Paris France
Email: info@artushotel.com
8.1. ARTUS HOTEL is bound by the warranty of conformity of the services, under the conditions set forth in Article L. 111-2 of the Consumer Code, without prejudice to any additional contractual warranty that may be specifically agreed upon between the parties, outside of these general terms, pursuant to a written contract duly signed by the parties.
8.2. ARTUS HOTEL strives to ensure that the photographs, graphic representations, and texts provided give as accurate an overview as possible of the accommodations, dining, and other additional services offered. However, the photographs are not binding because, on the one hand, the various rooms—even when they fall under the same rate—all have different dimensions, and, on the other hand, variations may occur, particularly due to changes in furniture, new decor, or renovations. Subject to availability, except for a reservation made with an express request for a specific room that has been confirmed in writing by ARTUS HOTEL, the Customer may not make any claim in this regard, provided that these variations do not affect the essential characteristics of the service.
8.3. ARTUS HOTEL cannot be held liable for the non-performance or improper performance of the booking in the event of force majeure, the act of a third party, the act of the customer, or the act of its partners—such as the unavailability of the Internet, the inability to access the website, unauthorized access, computer viruses, or, in the case of online payment, the cardholder’s bank’s refusal to authorize the transaction.
8.4. Although ARTUS HOTEL offers Wi-Fi internet access on the premises, in the event of a total or partial failure of this service not attributable to the hotel, for any reason whatsoever, during the guest’s stay at the hotel, this shall not entitle the guest to cancel the reservation, nor to a refund of the reservation, nor to any compensation whatsoever.
8.5. ARTUS HOTEL shall not be liable for any indirect and/or intangible damages, including, but not limited to, loss of profits, loss of business, acts of third parties, acts of the customer, or acts of its partners.
8.6. Hyperlinks on the website www.artushotel.com may lead to sites other than the ARTUS HOTEL site, which disclaims all responsibility for the content of these sites and the services offered.
8.7. The hotel assumes no liability for the loss or theft of personal belongings or cash in the common areas or in the guest room if such items have not been placed in the safe.
8.8 ARTUS HOTEL cannot be held liable for damage caused by animals present on the premises, which remain the responsibility of their owner or custodian in accordance with the provisions of Article 1385 of the Civil Code. ARTUS HOTEL reserves the right to bill the owner or custodian for the full cost of the damage caused.
ARTICLE 9: MEDIATOR
In accordance with the provisions of Articles L 611-1 and R 612-1 et seq. of the Consumer Code regarding the amicable resolution of disputes, if a consumer has submitted a written complaint to the business and has not received a satisfactory resolution or a response within two months, the consumer may submit the complaint free of charge to the consumer mediator.
The mediator must be contacted within one year of the initial complaint.
The CM2C mediator can be contacted directly online at the following address:
Or by mail:
CM2C
49 rue de Ponthieu
75008 Paris
ARTICLE 10: ONLINE DISPUTE RESOLUTION PLATFORM
In accordance with Article 14 of Regulation (EU) No. 524/2013, we hereby inform the Customer that they also have the option of filing a complaint on the online dispute resolution platform established by the European Commission (ODR platform). The ODR platform can be accessed by clicking on the following link: https://ec.europa.eu/consumers/odr.
ARTICLE 11: DATA PROTECTION, PRIVACY, AND IMAGE RIGHTS
11.1. The information requested from the Customer during the secure booking process is required where marked with an asterisk for Biografy Group, acting as the data controller, and its providers (payment, online booking) acting on behalf of ARTUS HOTEL.
It enables order processing, customer file management, and newsletter management.
With regard to the newsletter, the Customer may agree to receive special offers and information about any new services created by ARTUS HOTEL via email or SMS. Customers are informed that they may unsubscribe at any time by clicking on the link provided for this purpose in the email or SMS.
The information provided to ARTUS HOTEL is retained for a period in accordance with applicable legal provisions.
In accordance with the provisions of Law No. 78-17 of January 6, 1978, on information technology, data files, and civil liberties, as amended, each Customer has the right to access, correct, object to, and delete information concerning them by contacting info@artushotel.com.
11.2 By accepting these General Terms and Conditions of Sale, the Customer acknowledges and agrees that ARTUS HOTEL may need to collect the Customer’s telephone data in order to properly perform the Services.
In accordance with Article L. 223-2 of the Consumer Code and Law No. 2014-344 of March 17, 2014, on consumer affairs, the Customer may register free of charge on the BLOCTEL telephone solicitation opt-out list (www.bloctel.gouv.fr) to stop receiving unsolicited telephone solicitations. The Customer may register free of charge on this list via the BLOCTEL website.
11.3. The booking of nights and/or Extras at the establishment in question and their use by the Customers and/or their companions—or even their mere presence at the establishment—in no way authorizes any audiovisual recording, filming, or photography on the premises and in the outbuildings of the establishment, including the rooms, for commercial, promotional, or advertising purposes; for press or public relations; to illustrate a website; etc., and, more generally, any collective use or use likely to involve a public. The interior design and graphic designs decorating the common areas and guest rooms of the establishment are protected by copyright, and all rights thereto are fully reserved. Any audiovisual recording, filming, reproduction, or display of images featuring the premises and outbuildings of the establishment in question, other than for strictly private use, is subject to prior authorization from ARTUS HOTEL, under penalty of infringement punishable, in particular, under the civil and criminal provisions of the Intellectual Property Code.
ARTICLE 12: MISCELLANEOUS
12.1. These general terms are governed by French law.
12.2. Should any provision of these general terms be declared null and void or ineffective, in any way and for any reason whatsoever, it shall be deemed unwritten and shall not render the other provisions null and void.
Any disputes that may arise between the parties in connection with the interpretation and/or performance of these general terms shall, in the absence of an amicable agreement, be submitted to the exclusive jurisdiction of the competent court within the jurisdiction of the Paris Court of Appeal, except for disputes involving non-merchants, to whom the statutory rules governing the allocation of jurisdiction apply.
12.3. Please note that all rooms are non-smoking. If you light a cigarette inside ARTUS HOTEL, we will be required to charge a cleaning fee of 80 euros to your credit card.
12.4. We have many decorative items in our rooms. If you like them as much as we do, you can purchase them. If you happen to leave with one or more items, ARTUS HOTEL will charge your credit card directly. Our rates are available at the front desk.
12.5. HOTEL ARTUS , has some rooms accessible to people with limited mobility. These rooms are assigned based on availability. Please let us know your specific needs when booking so that we can check availability with the hotel.