General Terms and Conditions of Sale
Updated on July 17, 2025
PREAMBLE
The website www.artushotel.com, hereinafter referred to as “the site,” is a hotel booking tool.
It is published by Biografy Group, with capital of €27,011,535, whose registered office is located at 32, avenue de l'Opéra – 75002 PARIS and which is registered with the Paris Commercial and Companies Register under number RCS 429 706 781. Intra-Community VAT number: FR 55 429 706 781. To contact us: contact@biografygroup.com or by phone at 01 53 09 30 30.
For the purposes of these General Terms and Conditions of Sale, it is agreed that customers and the ARTUS HOTEL shall be collectively referred to as the “Parties” and individually as a “Party,” and that any user who has confirmed a reservation or order shall be referred to as a “customer.”
These General Terms and Conditions of Sale apply to all countries and all currencies. Any reservation or order implies full acceptance of the General Terms and Conditions of Sale.
ARTUS HOTEL reserves the right to modify these general terms and conditions of sale at any time by publishing a new version on the Website. The applicable general terms and conditions of sale will continue to be those in effect on the date of the reservation or the placement of the order.
ARTICLE 1: GLOSSARY
“Confirmation Email”: An email sent by ARTUS HOTEL during the final stage of the reservation or order process. It summarizes the reservation confirmed by the customer and confirms its receipt by the www.artushotel.com website. The confirmation email constitutes a reservation confirmation as defined below.
“Reservation Confirmation”: A digital document summarizing the details of the services reserved following the reservation process and the Customer’s confirmation of the reservation. The reservation confirmation is issued, in particular, after a reservation made on the website www.artushotel.com, during which the credit card number is entered as part of an online payment or as a security deposit prior to final confirmation.
“Establishment Contract”: A contract under which the establishment ARTUS HOTEL agrees to provide all the services defined below, which have been effectively requested by the Customer following confirmation of their online reservation or through another booking method.
“Customer”: A natural person of legal age with full legal capacity at the time of signing the establishment’s contract.
"Reservation Request": A request to reserve rooms or restaurant tables, made by the customer via mobile communication services or the Internet.
"Mobile Services": A set of services and protocols that enable mobile phones to connect to the Internet and, in particular, allow users to view and book the services provided by the ARTUS HOTEL.
"Book Online": Booking of rooms, restaurant tables, and any additional amenities or services offered by the establishment ARTUS HOTEL on its website www.artushotel.com.
“Reserve by phone or email”: Reservation of rooms or additional services offered by the ARTUS HOTEL via a phone call or email sent by the Customer, who completes the reservation process as described in these general terms and conditions of sale.
“Establecimiento”: Refers to the establishment ARTUS HOTEL, which includes rooms or any other complementary services offered on the website www.artus-hotel.com.
“Services”: Services offered by ARTUS HOTEL, which consist, under a contract with the establishment, of providing rooms whose essential characteristics are described on the website www.artushotel.com, with or without meals and/or breakfast and other complementary services related to temporary lodging, including, but not limited to, artistic activities. These services, in accordance with the provisions of Article L. 111-1 of the French Consumer Code, are listed on the website www.artushotel.com.
“Extras”: Services offered by the ARTUS HOTEL that, under a contract between the establishment and its guests, consist of services that are distinct from and complementary to those provided in connection with the provision of guest rooms, the essential characteristics of which are presented on the website www.artushotel.com.
“Website”: an electronic service operated by ARTUS HOTEL on the Internet and accessible via the following URL: www.artushotel.com.
"WAP": a communication protocol designed to enable Internet access via a mobile device.
ARTICLE 2: SCOPE OF APPLICATION
2.1 SCOPE
These general terms and conditions apply, without restriction or reservation, to all services offered on the website www.artushotel.com by the ARTUS HOTEL, the operator of the aforementioned website, particularly for the reservation of rooms and other services related to temporary lodging at the establishment.
2.1.2. These General Terms and Conditions apply to all transactions involving the services defined above that are entered into by the Customer.
2.2 TERRITORY
The services listed on this website are offered to the Customer by ARTUS HOTEL at one of its locations—excluding any other location—upon the Customer’s successful completion of a reservation.
2.3 DURATION
2.3.1. These general terms and conditions apply for as long as the ARTUS HOTEL maintains online services on its website, www.artushotel.com
2.3.2. El ARTUS HOTEL reserves the right, without prior notice or compensation, to temporarily or permanently shut down the website www.artushotel.com or the online reservation system.
2.3.3. ARTUS HOTEL is not liable for damages of any kind that may result from the temporary unavailability or permanent closure of all or part of the website or the services associated with it, such as the online reservation system.
2.4 LEGAL FRAMEWORK
2.4.1. These general terms and conditions are subject to the provisions of Articles L. 121-16 et seq. of the French Consumer Code.
2.4.2. Any reservation for the services defined above, made on the website www.artushotel.com, is subject to these general terms and conditions and to the specific rate conditions for each of the ARTUS HOTEL services listed below.
2.5. PURPOSE
2.5.1. These general terms and conditions define the rights and obligations of the parties in connection with online reservations for services offered by the ARTUS HOTEL on its website, www.artushotel.com
2.5.2. They govern all the necessary steps for making and tracking a reservation between the contracting parties, as well as its maintenance and validity.
ARTICLE 3: LEGAL CAPACITY AND CONSENT OF THE CLIENT
3.1 The customer does not have any statutory right of withdrawal when purchasing a stay online. In fact, Article L. 221-21-8, paragraph 12, of the Consumer Code provides that the right of withdrawal may not be exercised, among other things, for contracts for the provision of lodging services.
If you wish to cancel your reservation, please review your reservation terms and conditions.
3.2. Each Customer acknowledges that they have the legal capacity to enter into a contract under the terms described in the general terms and conditions set forth below; that is, they are of legal age and are not under guardianship or conservatorship. However, the establishment’s management reserves the right to request that the Customer, upon arrival at the establishment, provide a document proving their identity that includes, in particular, their date of birth.
3.3. The Customer acknowledges that these terms and conditions are an integral part of the establishment's contract.
3.4. The Customer agrees that the General Terms and Conditions, the contractual documents detailing the specific features and rates for each service, as well as the order forms and related procedures, will be made available to the Customer online at www.artushotel.com for the purpose of entering into the Accommodation Agreement.
3.5. The Customer represents that he or she has obtained all necessary information from HOTEL ARTUS on the website www.artushotel.com
3.6. The Customer acknowledges having read and accepted these general terms and conditions, as well as all the terms of the proposal, prior to placing an order, and having accepted all of its terms.
3.7. Any confirmation of an online reservation made by the Customer on the website www.artushotel.com implies that the Customer has read and accepted these general terms and conditions in advance.
3.8. The Customer’s acceptance of these general terms and conditions occurs during the booking process, prior to the confirmation of the booking.
3.9. Before contracting the services, the Customer represents that the reservation of such services is made for personal use.
3.10. The Customer may save and print these general terms and conditions from the website www.artushotel.com using the standard features of their browser and/or computer, specifically from the “Terms and Conditions” tab.
3.11. The Customer expressly agrees that entering the required banking information, accepting these general terms and conditions, and confirming the voucher or reservation request constitute an electronic signature within the meaning of Article 1316-4 of the Civil Code, which has the same legal effect between the parties as a handwritten signature.
3.12. After presenting their identification document as specified in Article 3.1 above, the Customer agrees to complete the individual police registration form in the countries covered by this article, in accordance with the provisions of Article R. 611-42 of the Code Governing the Entry and Stay of Foreign Nationals.
ARTICLE 4: SITE CONTENT
4.1. The website provides the following information:
ARTUS HOTEL’s identification information, including its legal name, registered office address, and email address:
The essential characteristics of the accommodations offered (the descriptions for each room category can be viewed outside the booking process in the “ROOMS” section of each property, during the booking process under the room availability calendar, and when selecting a room based on the dates chosen by the Customer; these may be illustrated with a photograph of a room in the same rate category. However, please note that THE PHOTOS ARE NOT CONTRACTUAL, as interior decor and room sizes may vary within the same property or between different properties).
The prices for each of the services related to accommodations and additional amenities.
Payment methods.
General terms and conditions of sale.
The validity period of the offer and its price.
The minimum duration of the proposed contract, if applicable.
The absence of a right of withdrawal and, if applicable, the cancellation terms.
4.2. All information on the website www.artushotel.com is available in French and English.
ARTICLE 5: RESERVATION
5.1. ONLINE RESERVATION PROCEDURES
5.1.1. The Customer selects the services listed on the website www.artushotel.com, which offers the Customer the option to reserve a room or a table at transparent, contractually agreed-upon rates, with or without optional add-ons or extras, subject to the Customer’s voluntary selection.
5.1.2. The Customer acknowledges that he or she is aware of the nature, purpose, and booking procedures for the services available on the website www.artushotel.com and that he or she has requested and obtained the necessary and/or additional information to make his or her reservation with full knowledge of the facts.
5.1.3. The Customer is solely responsible for selecting the services and ensuring they meet his or her needs; therefore, no liability may be imposed on ARTUS HOTEL in this regard.
5.1.4. The reservation is considered to have been accepted by the customer upon completion of the reservation process by clicking the "CONFIRM RESERVATION" button.
5.2. ONLINE RESERVATION PROCESS
5.2.1. The reservation is confirmed once the customer receives the reservation confirmation sent by ARTUS HOTEL, or upon online payment by credit card under the terms set forth in Section 5.2.4. At that time, an online confirmation screen will appear.
5.2.2. The Customer agrees to provide the requested information before making any reservation.
5.2.3. The customer certifies the truthfulness and accuracy of the information provided.
5.2.4. The booking process includes, in particular, the following steps, noting that the Customer may always go back in the booking process:
Selecting the location of your stay: The Customer selects the property by clicking on the city where they will be staying.
Selecting the start date of your stay (check-in) and the end date of your stay (check-out).
If the arrival and departure dates are not specified, a calendar will be displayed showing the days that are available or booked for the previously selected property. For each available day, the calendar displays the best available rate below the date. This reflects the best available rate per night and per guest. By clicking on the dates, the Customer can select their arrival and departure dates and proceed to the next steps.
Selecting the number of rooms to reserve: The Customer selects the number of rooms for their stay by clicking. If booking multiple rooms, the reservation process continues room by room.
Selecting the number of adults per room: The Customer selects the number of adults per room by clicking.
Selecting the number of children per room: The Customer selects the number of children per room by clicking.
Selecting Rooms and Associated Rates: The Customer selects, with a single click, from among the various available rooms and rates based on the information entered in the previous steps, including key features such as the room category for the previously selected date, its price, its level of amenities, any extras included in special offers, cancellation policies, and payment terms. Please note that the photos or renderings displayed on the website are not contractually binding.
Selection of extras: The Customer may add, with a single click and subject to availability, one or more extras offered based on the information entered in the previous steps. These extras display rates, quantities, and specific features. By clicking “Add” or “Add an Item,” the Customer finalizes the selection and entry of the items included in the online reservation, without prejudice to the ability to modify the items in their reservation by going back through the previously completed reservation process.
Reservation Summary: The reservation summary is displayed in a box on the left.
Completion of the reservation: When the customer clicks the "Confirm My Reservation" button, the customer confirms the summarized details displayed for their reservation and brings up the fields required for the customer to enter their personal information, contact details—including mailing address, email address, and phone number—the type of stay, as well as the payment method and the credit card information used for online payment or as a credit card guarantee, depending on the selected rate; acceptance of these general terms and conditions; and final confirmation of the reservation by the Customer by clicking below the “Confirm Reservation” field at the bottom of the page. Before confirming their reservation, the Customer may enter a request for clarification or a special request in a field provided for this purpose, labeled “Special Requests.” Such requests are not contractually guaranteed by the ARTUS HOTEL unless the Customer receives a written response confirming receipt of the request and indicating the possibility of providing the requested service, including the applicable rate if applicable, for the Customer’s acceptance. By clicking “Confirm Reservation,” the Customer pays or provides a credit card guarantee based on the rate they have reserved. Final step: ARTUS HOTEL registers the reservation made by the Customer and assigns a corresponding reservation confirmation number.
5.3. ONLINE CONTRACT FORMALIZATION
5.3.1. In accordance with Articles 3.10 and 5.2.4, the Accommodation Agreement is entered into upon confirmation of the Customer’s reservation by ARTUS HOTEL, including the assignment of the corresponding reference number, as indicated in the preceding article.
5.3.2. The contract with the establishment is not finalized until the Customer has first selected the details of their reservation—which are fully summarized in the final step of the reservation process—has accepted these general terms and conditions, and has finally confirmed their reservation by clicking the “Confirm Reservation” button. Otherwise, the reservation will be considered canceled and will have no effect whatsoever.
5.3.3. For all online reservations, a summary email will be sent to the Customer at the email address provided in the field designated for that purpose. This email serves as an acknowledgment of receipt and confirmation of the reservation, summarizing the terms of the contract, the services reserved, the prices, the pricing conditions corresponding to the selected rate, information regarding after-sales service and commercial warranties, if any, the procedures for exercising any right of withdrawal or cancellation, as well as the address of the HOTEL’ ARTUS , to which the customer may submit complaints.
5.4. OTHER RESERVATION METHODS (OTHER THAN "ONLINE")
5.4.1. Reservations by Phone
5.4.1.1. Reservations by phone, as defined below, are made using the phone numbers listed.
5.4.1.2. When the Customer makes a reservation request by phone, ARTUS HOTEL provides the available rates and corresponding additional services based on the Customer’s request for the dates specified. ARTUS HOTEL also requests a phone number and an email address to which ARTUS HOTEL will send these general terms and conditions of sale, as well as a summary of the reservation request and, if applicable, a request for the bank details necessary to process your reservation, with or without payment of the total price, a deposit, or a guarantee via credit card information during the booking process, depending on the applicable rate selected by the Customer during the reservation request.
5.4.1.3. All of the information and conditions required by ARTUS HOTEL in response to the Customer’s telephone reservation request constitute essential formalities for the registration of the Customer’s telephone reservation. Otherwise, the reservation cannot be validated or confirmed.
5.4.1.4. If the guest fails to email the information required by the ARTUS HOTEL, the guest may not file a claim regarding the failure to register the reservation, as the contract with the establishment is not formalized due to the guest’s failure to provide such information and meet the conditions. Only written confirmation of the reservation’s registration shall constitute the conclusion of the contract.
5.4.3. Reservations by Email
5.4.3.1. Reservations made via email, as defined below, are sent to the email address listed on the website, namely info@artushotel.com
5.4.3.2. When a reservation request is made via email, ARTUS HOTEL will respond to the email containing the request by providing the available rates and corresponding additional services, based on the customer’s request for the dates specified. ARTUS HOTEL will include in that same response these General Terms and Conditions of Sale, a summary of the reservation request, and, if applicable, a request for bank account information to process your reservation—whether or not payment is required during the booking process for the total price, a down payment, or a security deposit using credit card information—depending on the applicable rate selected by the customer during the reservation request.
5.4.3.3. All information and conditions required by ARTUS HOTEL in response to the customer’s email reservation request constitute essential formalities for the registration of the customer’s reservation made via email. If, after submitting a reservation request via email, the customer fails to meet the requirements set forth in these general terms and conditions of sale for the ARTUS HOTEL, the customer may not make a claim regarding the failure to register their reservation. Only written confirmation of the reservation’s registration shall be considered valid.
5.5 Right of Withdrawal / Cancellation by the Customer:
5.5.1. For lodging services (room reservations at a hotel or other types of lodging), the customer is reminded that they do not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code, in accordance with Article L. 221-28, paragraph 12, of the Consumer Code, which excludes this right for contracts relating to lodging services to be provided on a specific date or during a specific period.
5.5.2. Without prejudice to the provisions set forth in Section 5.5.1, the terms and conditions may, where applicable, provide—depending on the content of the reservation confirmed by the customer and as indicated for each rate—for a right of cancellation when the reservation is made under the heading “Flexible Rates.” In this case, the customer has been made aware of the corresponding cancellation terms. These terms are also reiterated during the various steps leading up to payment.
5.5.3. If the specific terms of the rate permit it—whether only for reservations made under the heading “Flexible Rates” or under another heading that expressly mentions this cancellation right—the customer must exercise the right to cancel by 3:00 p.m., two days prior to arrival, Paris time (France). Late notification of cancellation will result in the application of a late cancellation fee equal to the amount of the first night’s stay, plus any extras included in the customer’s reservation, based on the applicable rate with all taxes included in the reservation confirmed by the customer.
5.5.4. The right to cancel set forth in Section 5.5.2 may be exercised by the customer on the website www.artushotel.com, on the “My Account” page, after logging in with their confirmation number or via email and password. The options tab will then offer the option to cancel the reservation. Upon clicking the OK button, the cancellation will take effect immediately, and all packages associated with this reservation will also be canceled. A cancellation confirmation email will be sent to the customer.
5.5.4.1 Depending on the offers selected by the customer, cancellation by phone is also possible. This must be accompanied by an email from the customer and will be followed by a cancellation confirmation email from ARTUS HOTEL.
5.5.5. In the event of an early departure, the full agreed-upon price will be charged, and the guest will not be entitled to a refund, credit, or exchange of any kind for the unused portion of the stay at the property. For reservations paid for during the booking process, no refund will be granted for this reason.
5.5.6. Unless otherwise expressly stated—particularly when extras are booked for this purpose—the guest must check out of the room by 12:00 p.m. on the day their stay ends. A late check-out may be offered, subject to hotel availability. Additional charges may apply depending on the check-out time. We invite you to contact the front desk to verify availability and learn about the applicable conditions. If the room is not vacated by the deadline, charges equivalent to one additional night’s stay may be billed, based on the category of the occupied room and the rate in effect for the corresponding date. In the event of a lack of room availability, the HOTEL ARTUS reserves the right to enter the room that has not been vacated to prepare it for new guests.
5.5.7. Without prejudice to the application of the right to cancel under the terms of Section 5.5 for “Flexible Rates,” any failure by the guest to check in at the property—or “no-show” (a reservation not canceled when the right to cancel applies and the guest does not check in)—without prior notice to the property to take possession of the reserved room, shall result in the complete cancellation of the reservation, which means that the reserved night(s) will be made available to other guests and will automatically trigger the charge for the first night of the costs associated with the reserved stay, including all reserved extras, with all taxes included, and without any right to a refund for the customer.
5.5.8. The conditions set forth in Article 6 take precedence over all booking methods: the Internet, email, telephone, or social media.
ARTICLE 6: RATES AND PRICES
6.1. Prices for service reservations are displayed before and during the reservation process. Prices are valid in real time and are shown in accordance with the conditions set forth in Section 5.2.4. Similarly, for other reservation methods—such as by phone or email—rates are valid at the time the customer submits the reservation request. They are also available in the “View Available Rates on the Calendar” section. In any case, the specific pricing terms associated with each rate, room type, or supplemental service are listed next to each service included in the customer’s reservation.
6.2. The prices listed are per room and per adult, with the understanding that the selected rate automatically includes, unless a specific “extra” is booked, the guest’s check-in at 3:00 p.m. and check-out at 12:00 p.m. At check-in, guests must present a credit card for pre-authorization, as well as a valid form of identification. If the guest does not check out, ARTUS HOTEL reserves the right to charge the credit card used for pre-authorization at check-in.
6.3. Prices are subject to value-added tax (VAT) and are displayed as the total amount (including tax) in effect at the time the reservation is confirmed, in euros or in the currency selected by the customer. The prices shown are valid only during the period indicated on the website.
6.4. If payment is made in a currency other than that of the customer's country of residence, the customer is responsible for any currency conversion fees.
6.5. All reservations must be paid in euros, as specified during the reservation process.
6.6. Unless otherwise stated, selected additional services and other extras are not included in the price. However, the price of these additional services confirmed in the Customer’s reservation is due during the online or offline reservation process when the rate is other than a “Flexible Rate.” These rates are also subject to VAT at the rate in effect at the time of booking, as applicable, in accordance with the regulations governing these categories of products or services, which may be subject to a different rate than that applicable to room reservations.
6.7. Tourist tax: The amount of the tourist tax is provided on a per-day, per-person basis, for informational purposes only, and is subject to change. This tax, collected on behalf of the City of Paris, must be paid on site during your stay.
6.8. Prices include the VAT applicable on the date of the order, and any change in the VAT rate will be automatically reflected in the prices listed, particularly if the applicable rate on the date of the stay and the contracted Extras differs from the rates applicable at the time the reservation was made.
6.9. If a rate requires payment to be made at the property upon arrival or departure, and the guest’s currency is different from that of the country where the property is located, the amount charged by the property may differ from the amount quoted at the time of booking, due to possible fluctuations in exchange rates between the date of booking and the dates of the stay at the property.
6.10. Any item taken from the room during your stay will be charged at the current rate. Rates are available at the front desk of each property.
6.11. In the event of damage to the room, common areas, or various items, the ARTUS HOTEL reserves the right to bill the guest for the cost of the damage caused.
ARTICLE 7: PAYMENT
7.1. The Customer provides their bank information as a guarantee for the reservation, except in cases where special terms or rates require online payment, as specified during the reservation process, and, in particular, those offered under the heading “Internet, Best Available Rate.”
The entry of payment information is protected by SSL encryption. To complete your reservations, you will be asked to provide the following information: card number, expiration date, and security code, as part of an online payment made through the platform designated for this purpose. The same applies to the provision of bank details required for reservations made by phone or email, in accordance with the applicable terms and conditions, which may involve either payment at the time of booking or the requirement of a security deposit through a hold on your credit card, depending on the reservation rate.
7.2. Payment is charged at the property during the stay, except in the case of special terms or rates where the charge is made at the time of booking, in cases where the rates require payment during the booking process in accordance with the specific contractual terms previously accepted by the Customer.
7.3. The provider selected by ARTUS HOTEL to process online credit card payments verifies the validity of the customer’s card. The card may be declined for various reasons: theft, suspension, credit limit reached, data entry error, etc. In the event of a problem or issue, the customer must contact their bank to identify the source of the problem and contact the establishment to confirm their reservation and payment method.
7.4. If the customer books multiple rooms but payment—whether online or during the booking process—is required for only one of them, the payment card used on the platform will be used, on the one hand, to pay for the room subject to online payment and, on the other hand, as a guarantee for the remaining rooms.
7.5. At the time of online payment, and in any case when required during the booking process, the amount charged includes: the price of the accommodations, taxes related to the accommodations, and the price of additional services or “extras.”
7.6. For rates subject to online payment, the charge will be processed when the Customer completes the reservation through an online payment system.
7.7. Following a stay at one of the ARTUS HOTEL properties, regardless of how the reservation was made, ARTUS HOTEL will issue an invoice in duplicate, one copy of which will be provided to the Guest or sent via email upon checkout.
7.8. During the Guest’s stay, if payment has not been made online or during the reservation process, and if the amount of the Guest’s bill exceeds 400 euros, Management may require payment for the services provided during that stay, in the manner set forth in this Article 7.
7.9. Payments by check are not accepted for temporary lodging services, food and beverage services, or any other services or product sales provided by the ARTUS HOTEL to the Guest during their stay at the property.
7.10 In any case, any “Extras” or other services that were reserved and provided by the ARTUS HOTEL during the Guest’s stay and for which no payment was made in advance at the time of reservation must be paid by the Guest no later than at check-out.
ARTICLE 8: COMPLAINTS
8.1. For any complaints, the Customer is asked to send a letter or an email to:
ARTUS HOTEL
34, rue de Buci
75006 Paris, France
Email: info@artushotel.com
8.1. ARTUS HOTEL is subject to the warranty of conformity for its services, under the conditions set forth in Article L. 111-2 of the Consumer Code, without prejudice to any additional contractual warranty that may be specifically agreed upon between the parties, outside the scope of these general terms and conditions, through a written contract duly signed by the parties.
8.2. ARTUS HOTEL strives to ensure that the photographs, graphic representations, and text provided offer as accurate a picture as possible of the lodging, dining, and other complementary services offered. However, the photographs are not contractually binding, since, on the one hand, different rooms—even those at the same rate—have different dimensions, and, on the other hand, variations may occur, particularly due to changes in furniture, new decor, or possible renovations. Subject to availability, and except in the case of a reservation made with an express request for a specific room confirmed in writing by ARTUS HOTEL, the Customer may not file any claim in this regard, provided that such variations do not affect the essential characteristics of the service.
8.3. ARTUS HOTEL is not liable for any failure to fulfill or improper fulfillment of the reservation in the event of force majeure, acts of third parties, acts of the customer, or acts of the customer’s associates, such as the unavailability of the Internet, inability to access the website, external intrusion, computer viruses, or, in the case of online payment, the cardholder’s bank’s refusal to authorize the transaction.
8.4. Although ARTUS HOTEL offers Wi-Fi internet access on the premises, in the event of a total or partial failure of this service not attributable to the hotel—for whatever reason—during the guest’s stay, the guest shall not be entitled to cancel the reservation, receive a refund, or claim any compensation.
8.5. ARTUS HOTEL shall not be liable for any indirect and/or consequential damages, such as, but not limited to, loss of profits, loss of business, acts of third parties, acts of the customer, or acts of the customer’s partners.
8.6. Hyperlinks on the website www.artushotel.com may redirect users to other websites not affiliated with ARTUS HOTEL, which disclaims all liability for the content of such websites and the services offered thereon.
8.7. The hotel assumes no liability for the loss or theft of personal belongings or cash in common areas or in guest rooms if such items have not been placed in the safe.
8.8 ARTUS HOTEL is not liable for any damage caused by animals on the premises, as these animals remain the responsibility of their owner or caretaker, in accordance with the provisions of Article 1385 of the Civil Code. ARTUS HOTEL reserves the right to bill the owner or caretaker for the cost of any damage caused.
ARTICLE 9: MEDIATOR
In accordance with the provisions of Articles L 611-1 and R 612-1 et seq. of the Consumer Code regarding the amicable resolution of disputes, if a consumer has submitted a written complaint to the business and has not received a satisfactory resolution or a response within two months, the consumer may submit the complaint free of charge to the consumer mediator.
The request to the mediator must be filed within one year of the initial complaint.
You can contact the CM2C mediator directly online at the following address:
Or by mail:
CM2C
49 rue de Ponthieu
75008 Paris
ARTICLE 10: ONLINE DISPUTE RESOLUTION PLATFORM
In accordance with Article 14 of Regulation (EU) No. 524/2013, we hereby inform the Customer that they also have the option to file a complaint through the online dispute resolution platform established by the European Commission (ODR platform). The ODR platform can be accessed by clicking on the following link: https://ec.europa.eu/consumers/odr.
ARTICLE 11: INFORMATION TECHNOLOGY, FREEDOM, AND PRIVACY; RIGHT TO ONE'S IMAGE
11.1. The information requested from the Customer during the secure booking process is required if marked with an asterisk for Biografy Group, which acts as the data controller, and its service providers (payment processors, online booking providers) acting on behalf of ARTUS HOTEL.
They enable order processing, customer database management, and newsletter management.
With regard to the newsletter, the Customer may agree to receive special offers and information about any new services created by the ARTUS HOTEL via email or SMS. Please note that you may unsubscribe at any time by clicking on the link provided for that purpose in the email or SMS.
Information provided to the ARTUS HOTEL is retained for a period in accordance with current legal provisions.
In accordance with the provisions of Law No. 78-17 of January 6, 1978, on Information Technology, Data Files, and Civil Liberties, as amended, each Customer has the right to access, correct, object to, and delete information concerning them by contacting info@artushotel.com.
11.2 By accepting these General Terms and Conditions of Sale, the Customer acknowledges and agrees that ARTUS HOTEL may need to collect their telephone information in order to properly provide the Services.
In accordance with Article L. 223-2 of the Consumer Code and Law No. 2014-344 of March 17, 2014, relating to consumer protection, the Customer may register free of charge on the BLOCTEL do-not-call list (www.bloctel.gouv.fr) to stop receiving sales calls. The Customer may register for free on this list via the BLOCTEL website.
11.3. Booking nights and/or additional services at the establishment, their use by guests and/or their companions, or even the mere presence at the establishment, does not in any case authorize the making of audiovisual recordings, video footage, or photographs on the premises and in the facilities of the establishment—including guest rooms—for commercial, promotional, advertising, public relations, or press purposes, for use on websites, etc., nor, in general, for any collective use or use likely to involve an audience. The interior architecture and graphic designs decorating the common areas and guest rooms of the establishment are protected by copyright, and all rights are fully reserved. Any audiovisual recording session, photography, reproduction, or display of images featuring the establishment’s facilities and premises—except for strictly private use—is subject to prior authorization from ARTUS HOTEL, under penalty of infringement punishable, in particular, by the civil and criminal provisions of the Intellectual Property Code.
ARTICLE 12: MISCELLANEOUS
12.1. These general terms and conditions are governed by French law.
12.2. In the event that any provision of these general terms and conditions is declared null and void or ineffective, for any reason and in any manner, it shall be deemed not to have been written and shall not render the remaining provisions null and void.
Any dispute that may arise between the parties regarding the interpretation and/or performance of these general terms and conditions shall, in the absence of an amicable settlement, be subject to the exclusive jurisdiction of the courts within the jurisdiction of the Paris Court of Appeal, with the exception of disputes involving non-commercial parties, for which the statutory rules governing jurisdiction shall apply.
12.3. Please note that all rooms are non-smoking. If you light a cigarette inside the ARTUS HOTEL, we will be forced to charge a cleaning fee of 80 euros to your credit card.
12.4. Our rooms feature numerous decorative items. If you like them as much as we do, you are welcome to purchase them. If you accidentally take one or more items, the ARTUS HOTEL will charge the amount directly to your credit card. Our rates are available at the front desk.
12.5. The HOTEL ARTUS has a number of rooms accessible to guests with limited mobility. These rooms are subject to availability. Please let us know your specific needs when making your reservation so that we can check availability with the hotel.